Set up and run your offshore team in India
I help companies from the US, Europe, Australia and the Gulf set up teams in India: location, SEZ or non-SEZ, structure, premises, hiring, process and quality. I can run the operation until your own leadership takes over, on a build-operate-transfer basis.
Done it from an empty floor
For an Australian company I set up a knowledge process outsourcing centre in Pune. It started with 10 seats. Six years later it had 250, with quality the parent company trusted enough to keep moving more work to India.
I have also set up digital marketing teams, eLearning content production and software delivery teams, including operations inside a Special Economic Zone. As COO of an eLearning company I ran sales, finance, HR, IT, quality and development under one roof. I know what goes wrong in month three, and how to prevent it.
Teams I can set up for you
- Knowledge process outsourcingResearch, data, analysis and back-office teams.
- Offshore development centresSoftware, AI and app development, with engineering support from Espial Infotech.
- Digital marketing teamsSEO, paid media, content and social media, run as your own team.
- eLearning content developmentInstructional design, development, media and quality assurance.
- Customer support and inside salesTeams that work in your time zone and to your standards.
- App developmentiOS and Android apps built by a team under my oversight, from discovery and design to launch and support.
Operations management consulting
For companies already in India, or anywhere, whose operations are slowing growth down.
- Operational strategyA roadmap that aligns people, processes and technology with business goals.
- Process optimisationFinding bottlenecks and unnecessary costs, then streamlining workflows across departments.
- SOPs and workflow designDocumented processes that make delegation and scale possible.
- Tech and automationTools that cut manual work and improve how data flows between teams.
- Talent acquisitionSourcing, assessing and onboarding people who fit the work and the culture.
eLearning content development
I spent two decades in eLearning, and my team still builds custom courses: corporate training modules, executive programmes on digital transformation, customer experience training with role plays and simulations, and scenario-based learning. Courses are built in tools like Articulate Storyline, Rise and Adobe Captivate, are SCORM and xAPI compliant, and work on mobile. Clients include L&D and HR teams, training companies, SaaS companies and coaches turning their expertise into courses.
Build, operate, transfer
- PlanCity, SEZ or non-SEZ, entity structure, budget and a hiring curve you can hold to.
- BuildPremises, IT, data security, compliance and the vendors you actually need.
- HireTeam leads first, then the people they want. Training on your process.
- OperateDelivery, quality and the same KPIs reported every week.
- TransferHandover to your leadership when you’re ready, or I stay on as India head.
Why Pune
Pune has a deep pool of engineering, finance, eLearning and marketing talent, strong universities, and lower attrition and costs than some larger hubs. It is where I have built most of my teams. If another city suits your work better, I’ll tell you.
Why offshore teams struggle, and how to avoid it
It is almost always the same three things. Unclear ownership between headquarters and India. A few early resignations that unsettle everyone. And quality problems that come from training on documents rather than real work. A good setup plans for all three before the first person joins.
The teams that grow are the ones given real ownership early. Teams set up only to be cheaper tend to be treated as cheaper, and lose their best people.
Frequently asked questions
How long does it take to set up an offshore team in India?
A small team can be working within three to four months. A stable team that runs without daily help from headquarters usually takes about a year.
What is build-operate-transfer?
A partner sets up and runs the team for you for an agreed period, then transfers the people and the operation to your own company when you are ready. It reduces early risk and speeds up the start.
Is an SEZ worth it for a small team?
Often not. SEZ benefits depend on current rules and your export revenue, and the compliance load is real. Get current advice from a chartered accountant before deciding.
Do I need my own company in India?
Not at the start. You can begin through a partner or build-operate-transfer arrangement and set up your own subsidiary once the team has proved itself.
Can you improve our operations even if we are not setting up in India?
Yes. Operations management consulting covers process optimisation, SOPs, automation and team structure for companies anywhere.
Do you still build eLearning courses?
Yes. My team develops custom eLearning, from instructional design to SCORM-compliant modules ready for your LMS.
Which countries do you work with?
Mostly the US, UK and Europe, Australia and the Gulf.
Tell me what you’re trying to grow.
A 30-minute call, no pitch deck. You’ll leave with at least one thing you can act on.